Refund policy
Return and Refund Policy
Effective October 19, 2026
The Artisan Supply Co. wants your bread tools to arrive as described and ready for your kitchen. For return requests or order concerns, contact support@theartisansupplyco.com with your order number before sending anything back.
30-Day Return Window
You may request an eligible change-of-mind return within 30 days after delivery.
To qualify, the item must be unused, clean, complete, and in its original condition, with all included parts and original or equivalent protective packaging.
Because our bread slicers and bread bags are food-contact products, items used to cut or store food are not eligible for a change-of-mind return. This restriction does not exclude valid claims involving damaged, defective, incorrect, or materially misdescribed products, or rights provided by applicable law.
How to Request a Return
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Email support@theartisansupplyco.com within the applicable return window. Include your order number, the item you wish to return, and the reason.
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Wait for return authorization and shipping instructions.
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For an approved change-of-mind return, send the item within 14 days after authorization. Package it securely and retain proof of postage and tracking.
Please do not send a return to an address printed on the original shipping package unless we confirm that it is the correct return destination.
Return Address
The Artisan Supply Co.
198 Grouse Dr
Bath, PA 18014
United States
Please obtain authorization before sending a parcel so we can identify and process your return.
Return Shipping Costs
Customers pay return shipping for change-of-mind returns.
You may arrange tracked postage using our authorized return instructions. If we arrange a return label for you, we will disclose its actual cost and obtain your agreement before issuing it. An agreed return-label cost may be deducted from your refund. We will not charge an undisclosed return-label fee.
For a verified damaged, defective, incorrect, or materially misdescribed item, we cover reasonable authorized return postage when a return is required, including providing a prepaid label where appropriate. Please contact us before paying for postage.
These arrangements do not limit any mandatory consumer right.
Damaged, Defective, Incorrect, or Missing Items
Inspect your order when it arrives and contact us promptly if something is wrong.
Please provide your order number and, where reasonably available, photographs of the item, packaging, and issue. If photographs are unavailable, contact us so we can discuss another way to assess the problem.
Stop using a potentially unsafe or damaged slicer.
We will investigate and provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law. A supplier’s approval is not a condition that removes your rights against The Artisan Supply Co.
Please do not return or discard the item until we provide instructions, unless keeping it would be unsafe.
Condition, Wear, and Misuse
Normal wear, a change of preference after use, or damage caused by misuse, alteration, improper storage, or failure to follow care instructions is not covered by our voluntary change-of-mind return policy.
These exclusions do not limit mandatory warranties or valid claims concerning a product that was defective, unsafe, or not as described when supplied.
Refund Amounts
For an approved change-of-mind return, we refund the price paid for the returned item, including applicable taxes, less any return-label cost you agreed to pay.
Any original shipping charge actually paid is refunded where required by law. We do not deduct an outbound shipping charge from an order that shipped free.
We do not charge a restocking fee for an approved eligible return.
If you return only part of an order, the refund reflects the price actually paid for that item after any applicable discount.
Refund Processing
We will assess an authorized return promptly after receipt and issue any approved refund without unreasonable delay and within any deadline required by law.
We will notify you of the outcome and explain any refusal. Refunds are issued to the original payment method unless you agree to another lawful method. Your bank or payment provider may require additional time to post the credit.
Refunds legally due for an unshipped or cancelled delayed order are handled within the applicable legal deadline and are not held pending a return.
Cancellations and Address Changes
Contact us as soon as possible if you need to cancel an order or change its address.
We will try to help before fulfillment begins, but cannot guarantee a voluntary cancellation or address change once processing has started. This does not limit cancellation rights provided by law, including rights arising from a shipping delay.
For an order already shipped, the applicable return process may apply.
Exchanges
Contact us about the item you wish to return. If eligible, we can arrange the return process, and you may place a separate order for the replacement item.
Earlier Orders and Consumer Rights
This revised policy applies prospectively from its publication date. For earlier orders, the return and shipping terms offered when the order was placed continue to apply, together with applicable law.
Nothing in this policy limits a consumer right that cannot lawfully be excluded or restricted. Where mandatory local rights differ from this policy, those rights apply.
Contact: support@theartisansupplyco.com
Shipping Policy
Effective October 19, 2026
The Artisan Supply Co. works with fulfillment partners to send your bread tools directly to you. We remain your contact for delivery questions and order issues.
Order Processing
Orders are normally processed within 24–48 hours after a completed order is received.
Processing is the time needed to prepare your order before it is handed to the carrier.
Estimated Delivery
Estimated delivery is 5–12 business days after shipment, in addition to processing time.
Business days exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates unless we expressly offer a guarantee.
Carrier capacity, destination, customs processing where applicable, and other disruptions can affect transit time. Your rights concerning delays remain in place.
Shipping Charges
We offer free standard shipping.
Any optional paid shipping service must be clearly priced at checkout before payment. We will not add an undisclosed shipping charge after your order is accepted.
Fulfillment and Separate Packages
Fulfillment location depends on the item and available stock. Items may be dispatched directly by our fulfillment partners.
If you order more than one product, your items may arrive in separate packages with separate tracking numbers or delivery dates. Separate packages do not create an additional charge for an order placed with free shipping.
Tracking Information
We provide tracking information when it is available.
A tracking label may be created before the carrier scans a parcel. Label creation alone does not mean that the parcel has been shipped.
Contact us if tracking is unclear or has not updated as expected.
Shipping Delays and Unshipped Orders
If we cannot ship within the stated shipment period, or the applicable legal period when no shipment time was stated, we will provide any required delay notice and offer the choice of agreeing to a revised shipment date or cancelling the affected unshipped item for a prompt refund.
Where consent is required and we do not obtain it, we will cancel and refund as required.
A legally required refund will not be replaced with store credit unless you choose that option.
Destinations and Customs
Available delivery destinations are shown at checkout.
For questions about customs or import requirements for your destination, contact us before ordering. This policy does not impose an import charge that was not properly disclosed before purchase or limit any right provided by applicable law.
Address Corrections and Returned Parcels
Please check your delivery address before paying.
Contact support@theartisansupplyco.com as soon as possible if a correction is needed. We will try to help, but cannot guarantee a change once fulfillment has begun.
If an order is returned because the address supplied was incomplete or incorrect, contact us to arrange the next step. Any lawful reshipping charge will be explained and agreed before reshipment.
Missing, Damaged, or Undelivered Parcels
Contact us with your order number and tracking details if your parcel cannot be located.
We will investigate with our fulfillment partner or carrier and provide an appropriate remedy in accordance with applicable law.
A carrier’s “delivered” scan does not, by itself, automatically end our review of a report that an order was not received.
For damaged, defective, incorrect, or missing items, please review our Return and Refund Policy.
Earlier Orders
Updated terms apply prospectively. Shipping and return promises made when an earlier order was placed continue to apply to that order, together with applicable law.
Contact: support@theartisansupplyco.com
Terms of Service
Effective October 19, 2026
These terms apply to purchases and use of The Artisan Supply Co. storefront at barnbeard.com.
The legal business operating this store is:
The Artisan Supply Co.
198 Grouse Dr
Bath, PA 18014
United States
Email: support@theartisansupplyco.com
Our Products and Fulfillment
We offer tools for slicing and storing homemade bread, including the Precision Bread Slicer and Botanical Bread Bag.
Products may be shipped directly by fulfillment partners. The Artisan Supply Co. remains your contact for order and product issues.
Shopify provides our ecommerce platform and is not the seller of the products.
Product Descriptions and Included Contents
Review the product description, dimensions, selected option, and included contents before ordering.
Bread, styling props, and other items shown in a photograph are not included unless the