Shipping Policy

Effective October 19, 2026

At The Artisan Supply Co., we want you to know what to expect from the moment you place your order until your bread tools arrive.

For shipping questions, contact support@theartisansupplyco.com with your order number.

Order Processing

Orders are normally processed within 24–48 hours after a completed order is received.

Processing is the time needed to prepare your order before it is handed to the carrier. It is separate from delivery time.

Estimated Delivery

Estimated delivery is 5–12 business days after shipment, in addition to processing time.

Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates unless we expressly offer a guarantee. Carrier disruptions, destination, customs processing where applicable, and other circumstances may affect transit time.

Your rights concerning shipping delays and undelivered orders remain in place.

Shipping Charges

We offer free standard shipping.

Any optional paid shipping service will be clearly priced at checkout before payment. We will not add an undisclosed shipping charge after your order is accepted.

Fulfillment and Separate Packages

We work with third-party suppliers and fulfillment partners who may prepare and ship products directly to you. Fulfillment locations vary depending on the product and stock availability.

If you order more than one item, such as a slicer and bread bag, your items may arrive in separate packages with different tracking numbers or delivery dates.

Separate packages do not create an additional shipping charge for an order placed with free shipping.

The Artisan Supply Co. remains your contact for delivery questions and order issues.

Tracking Your Order

We provide tracking information when it is available.

A tracking label may be created before the carrier accepts or scans a package. Label creation alone does not mean your order has been shipped.

If tracking is unclear or has not updated as expected, contact us so we can investigate.

Shipping Delays and Unshipped Orders

If we cannot ship within the stated shipment period, or the applicable legal period when no shipment time was stated, we will provide any required delay notice and offer you the choice of:

• Agreeing to a revised shipment date; or

• Cancelling the affected unshipped item for a prompt refund.

Where consent to a delay is required and we do not obtain it, we will cancel and refund as required by applicable law.

A legally required refund will not be replaced with store credit unless you choose that option.

Delivery Destinations and Customs

Available delivery destinations are shown at checkout.

For questions about customs or import requirements for your destination, contact us before ordering.

This policy does not impose an import charge that was not properly disclosed before purchase or limit any right provided by applicable law.

Incorrect Addresses and Address Changes

Please check your shipping address carefully before completing your purchase.

If you discover an error, email support@theartisansupplyco.com as soon as possible. We will try to help, but cannot guarantee an address change once fulfillment has begun.

If a parcel is returned because the address supplied was incomplete or incorrect, contact us to arrange the next step. Any lawful reshipping charge will be explained and agreed before reshipment.

Missing or Undelivered Packages

If tracking shows delivery but you cannot locate your parcel, check your delivery area and ask household members or building staff whether they received it.

Then contact us with your order number and tracking information.

We will investigate with the fulfillment partner or carrier and provide an appropriate remedy in accordance with applicable law. A carrier’s “delivered” scan does not, by itself, automatically end our review of a report that an order was not received.

Damaged, Incorrect, or Missing Items

Inspect your order when it arrives and contact us promptly if an item is damaged, incorrect, or missing.

Please include your order number and, where reasonably available, photographs of the packaging and issue. If photographs are unavailable, contact us so we can discuss another way to assess the problem.

Please review our Return and Refund Policy for the applicable process. Do not send an item back without first obtaining return authorization and instructions.

Earlier Orders

This updated policy applies prospectively from its publication date.

Shipping and return promises made when an earlier order was placed continue to apply to that order, together with applicable law.

Contact Us

The Artisan Supply Co.
Email: support@theartisansupplyco.com
198 Grouse Dr
Bath, PA 18014
United States